Return, Cancellation and Refund Policy
RETURN POLICY

Products can be returned within 7 days from the date of delivery.

Payment Refunds are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered), or delivery of a different product other than that ordered.

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect piece), wrong sizes (size other than that ordered) or damaged products are received by the customer.

Return Intimation: You can either call our Support Number +91 8860146156 or Email Us at info@theartique.com within 7 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.


Guidelines for a valid return:

  1. - Product & Accessories, if any, should be in original condition
  2. - Invoice should be retained and returned
2. CANCELLATION POLICY

You can cancel an order in easy step:

  1. call us on our support Number +91 8860146156
  2. email us on info@theartique.com
3. REFUND POLICY

Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

4. MODE OF REFUND

For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, wrong products or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.

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