Shipping and Delivery Policy
1. Do you ship to my city and location?
  1. We currently deliver in Agra, Ahmedabad, Ajmer City, Aler, Alwar, Amaravathi, Ambala Cantt, Amritsar, Anand, Ankleshwar, Asansol, Bahadurgarh, Bangalore, Bangapet, Bareilly, Bawal, Bharuch, Bhatkal, Bhiwadi, Chandigarh, Changodar, Chennai, Chikkatirupati, Chikmagalur, Coimbatore, Coonoor, Dharuhera, Durgapur, Erode, Faridabad, Gandhinagar, Ghatkesar, Ghaziabad, Goa, Greater Noida, Guntur, Gurgaon, Guwahati, Hailey MandiPataudi, Halol, Hapur, Hosur, Howrah, Hyderabad, Jaipur, Jangam, Jhajjar, Kamshet, Kanpur, Karnal, Khandewla, Kishangarh, Kochi, Kolkata, Kumta, Kundapura, Lavasa, Lonavla, Lucknow, Ludhiana, Madikeri, Mahabalipuram, Mangalore, Mathura, Meerut, Mehsana, Mohali, Morradabad, Mumbai, Mysuru, Nadiad, Nashik, Navi Mumbai, Neemrana, New Delhi, Noida, Ooty, Palwal, Panchkula, Panipat, Pataudi, Patiala, Phagwara, Pocharam, Pondicherry, Puducherry, Pune, Puttur, Rajkot, Rewari, Rohtak, Salem, Sanand, Secunderabad, Shillong, Shimoga, Siliguri, Sohna, Sonipat, Station Ghanpur, Sulya, Surat, Tapukara, Thane, Thiruvananthapuram, Tiruppur, Tumkur, Udupi, Vadodara, Valsad, Vapi, Vijayawada, Virajpet, Visakhapatnam, Warangal. We are coming to other cities very soon and will keep you posted!
2. What is the estimated delivery time?
  1. Products are typically dispatched within 1-4 days of order confirmation depending on your shipping address. Once the product is dispatched for delivery we will notify you of the same.
  2. All the products are transported and delivered using the theartique.com or its partner delivery network.
  3. While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.
  4. For pre-orders, the estimated delivery time is 12 - 15 days starting from the day of confirmation. The day of shipping is indicated on your product page at the time of order. Please note that we will NOT be able to ship pre-orders earlier than the indicated time.
3. Are there any shipping charges or any additional hidden charges?
  1. No, shipments are free of charge. Any additional charges like Octroi, entry taxes shall be borne by us . When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.
  2. However, if in certain exceptional cases, we agree to deliver the Products in non-serviceable pin-codes, we may deliver the product at your doorstep provided the transportation/shipping cost is borne by you at actuals in advance.
4. How do I track my order?
  1. Within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12 - 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at info@theartique.com.
5. What should I check when the product is delivered to me?
  1. Please check for all the following items when the product is delivered to you:
    1. Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations.
  2. Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
6. What if I receive a damaged product?
  1. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us (+91-8860146156) or write to us at info@theartique.com
  2. Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.

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